Champions are the neighbors who teach the weekend class. You identify an advocate in each team, give them early access and influence, and let them be the local expert — which scales the platform team from a central bottleneck to a network. Define their selection (enthusiastic early adopters), responsibilities (help their team, surface needs), and incentives (recognition, input into the roadmap).

The cookbook is the book of step-by-step projects, and the distinction that matters is task-oriented vs reference. A cookbook recipe answers 'how do I process a prior-auth filing end to end?' — extract, validate, risk-score, summarize — as copy-paste-able steps. That's different from the API reference that lists method signatures. Both belong in the portal; only the cookbook gets a new team productive fast.

Community practices keep knowledge flowing: office hours for live help, show-and-tell where teams demo what they built (the bulletin board), an internal blog, and a Slack channel. Crucially, all of this is a two-way feedback loop — teams' needs and the templates they build flow back into the library, so it improves instead of rotting. Champions, cookbook, and community together are what turn a platform from a mandate into a magnet.

AI Platform Engineeringfor Enterprises

AI Platform Engineering
for Enterprises